Terms of Service

1. Agreement to Terms

By accessing and using Mobile Unlock Team SA's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Mobile Unlock Team SA provides professional mobile device unlocking services including:

• iPhone and Android device unlocking
• Carrier unlock services
• Passcode removal services
• iCloud bypass services
• Technical support and customer assistance

Our services are provided remotely and do not require physical access to your device in most cases. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. Eligibility and Account Registration

3.1 Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have legal ownership of the device to be unlocked
• Provide accurate and complete information
• Comply with all applicable laws and regulations

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Service Terms and Conditions

4.1 Device Ownership

You warrant that you are the legal owner of the device or have explicit permission from the owner to unlock the device. We reserve the right to refuse service if we suspect fraudulent activity.

4.2 Service Limitations

While we maintain a high success rate, we cannot guarantee that all devices can be unlocked:

• Some devices may have security measures that prevent unlocking
• Newer devices may require additional time for solution development
• Certain carrier restrictions may be permanent
• Device condition may affect unlocking success

4.3 Processing Time

Service completion times are estimates and may vary based on device model, unlock type, and current workload. We will provide regular updates on your order status.

5. Payment Terms

5.1 Pricing and Payment

• All prices are listed in South African Rand (ZAR)
• Payment is required before service commencement
• We accept major credit cards, EFT, and other approved payment methods
• All transactions are processed securely

5.2 Refund Policy

We offer a money-back guarantee under the following conditions:

• Full refund if we cannot unlock your device
• Refunds processed within 3-5 business days
• No refunds for successfully completed services
• Refunds subject to verification of service failure

6. User Responsibilities

As a user of our services, you agree to:

• Provide accurate device information and contact details
• Follow all provided instructions carefully
• Backup your device data before unlocking
• Not use our services for illegal purposes
• Respect our staff and other customers
• Report any issues or concerns promptly

7. Prohibited Uses

You may not use our services to:

• Unlock stolen or lost devices
• Bypass legitimate security measures for illegal purposes
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent activities
• Resell our services without authorization

8. Intellectual Property

All content, trademarks, and intellectual property on our website and in our services are owned by Mobile Unlock Team SA or our licensors. You may not copy, modify, distribute, or create derivative works without our express written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

We implement appropriate security measures to protect your personal information and device data. However, no method of transmission over the internet is 100% secure.

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.

10.2 Limitation of Liability

To the maximum extent permitted by law, Mobile Unlock Team SA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

10.3 Device Damage

While our unlocking methods are safe, you acknowledge that any modification to device software carries inherent risks. We are not responsible for any damage that may occur during the unlocking process.

11. Indemnification

You agree to indemnify and hold harmless Mobile Unlock Team SA from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

12. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately.

Grounds for termination include but are not limited to:

• Violation of these terms of service
• Fraudulent or illegal activity
• Abuse of our staff or systems
• Non-payment of fees

13. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of South Africa.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

We will notify users of material changes via email or prominent notice on our website.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: legal@mobileunlockteamsa.co.za
• Phone: +27 11 123 4567
• Address: Mobile Unlock Team SA, Johannesburg, South Africa

We will respond to your inquiries within 48 hours during business days.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Mobile Unlock Team SA concerning our services.