Privacy Policy - Mobile Unlock Team SA

1. Introduction

Mobile Unlock Team SA ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile unlocking services and website.

                                Important: By using our services, you consent to the collection and use of your information 
                                as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
                            

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name and contact information (email address, phone number)
Billing and payment information
Device information (IMEI, model, carrier details)
Account credentials and preferences
Communication records and support interactions

2.2 Technical Information

We automatically collect certain technical information:

IP address and location data
Browser type and version
Operating system and device information
Website usage patterns and analytics
Cookies and similar tracking technologies

2.3 Service-Related Information

For our unlocking services, we collect:

Device specifications and unlock requirements
Service history and order details
Technical logs and diagnostic information
Customer feedback and reviews

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To provide mobile unlocking services and customer support
Communication: To send service updates, confirmations, and important notices
Payment Processing: To process transactions and prevent fraud
Service Improvement: To enhance our services and develop new features
Legal Compliance: To comply with applicable laws and regulations
Marketing: To send promotional materials (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

Payment processing and fraud prevention
Technical infrastructure and hosting services
Customer support and communication tools
Analytics and marketing services

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

Encryption: All data transmission is protected with SSL/TLS encryption
Access Controls: Strict access controls and authentication requirements
Regular Audits: Regular security assessments and vulnerability testing
Data Minimization: We collect only necessary information for our services
Secure Storage: Data is stored in secure, monitored environments

                                Note: While we implement industry-standard security measures, no method of transmission 
                                over the internet is 100% secure. We cannot guarantee absolute security of your information.
                            

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@mobileunlockteamsa.co.za

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website. For more information, see our Cookie Policy.

8. Data Retention

We retain your information for as long as necessary to:

Provide our services and support
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services and prevent fraud

Generally, we retain personal information for 7 years after your last interaction with our services, unless a longer retention period is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: privacy@mobileunlockteamsa.co.za
Phone: +27 11 123 4567
Address: Mobile Unlock Team SA, Johannesburg, South Africa

We are committed to resolving any privacy concerns promptly and will respond to your inquiries within 30 days.